Car Dealer FAQs

Car Dealer FAQs

Car Dealer FAQs

From the Warren Henry Auto Group

At the Warren Henry Auto Group, our ultimate goal is customer satisfaction. Our staff across all departments is standing by to answer any and all questions you may have! No question is too big or too small. Whether you are shopping for a new or used vehicle, looking to get pre-approved for a car loan, or want to schedule service on your current vehicle, our website offers the resources you need. We are also pleased to provide answers to some commonly asked questions for car dealerships below. If you have a question about something you don’t see here, please give us a call at (305) 690-6006 or connect with us online. We’ll be happy to help.

Buying a New or Used Car

Q: Why is taking a test drive so important?
A: Buying a vehicle is a big purchase – you want to make sure you get it right. Taking a test drive is the best way to make sure you are happy with the vehicle’s handling, braking, infotainment system, comfort, utility, functionality, and the general driving experience.

Q: Can I buy a car online?
A: Yes – Warren Henry is pleased to offer online car buying! Start your vehicle search at From the comfort of your home, you can shop for your next vehicle and get pre-approved all on our site. Contact us if you are interested in a vehicle and we’ll bring it to you for a test drive.

Q: Who can I talk to about buying a car?
A: You can contact a member of our sales team in a variety of ways. Fill our our online contact form, use our website chat feature, call or text our sales at 888-856-3113, or stop by one of our stores.

Q: Where do I find specials on car sales?
A: Finding our current specials is easy, they are listed right online under Vehicle Specials. Because specials change often, we recommend that you check back frequently. If you would like to take advantage of one of our specials, just give a call.
Q: Is it better to buy a new or used car?
A: If you are debating between buying new or used, there are a few things to consider. These include your budget, how long you plan to keep the car, and how much you drive. If you are looking to get into a luxury vehicle, but have a limited budget, buying used is perfect. If you like to have the latest and greatest in your vehicle, and trade-in every few years, you might want to go with new.

Q: What’s the difference between a used and a certified pre-owned car?
A: Our used vehicles are available in a in a wide variety of years, makes, and models, so there is a lot of selection. But a certified pre-owned vehicle offers an extra peace of mind. It will be a newer model, will have undergone an extensive multi-point inspection, will come with a CARFAX Vehicle History Report, and additional warranties.


Service & Parts

Q: What kind of services do you offer at your dealership service centers?

A: Each of our dealerships features an on-site service center. We offer routine maintenance, such as an oil change, as well as mechanical repairs, including brake service, battery services, full engine overhauls, and more. We also provide tire rotations, and tire sales and installation.

Q: Is regular car maintenance really that important?

A: It sure us. Having your vehicle maintained on a regular basis can actually help you save money in the long run. It will help keep your vehicle running in top shape and also keep it as safe as possible.

Q: How will I know when my car is due for an oil change?
A: Recommended oil change intervals vary between each make and model, but generally fall in the ‘every 5000-8000 mile’ category. If you are unsure, or would like some guidance on when to bring your car in, please give our service center a call at 305-690-6198.

Q: What’s the easiest way to schedule an appointment?
A: You can schedule your appointment right online. Just go to one of our Warren Henry Group store websites and click the Service drop down menu item. You can also call or fill out our contact form.

Q: Can I get car service or repair without leaving home?
A: Yes, you can. Once you schedule your appointment, our team will pick it up from your home, service it, and return it, all fully sanitized. Contact us to see if you are within our service area.

Q: Are there any specials on service?
A: Yes, we offer some great specials on service. Once you navigate to our store websites, click the service tab, and click specials.

Q: What type of training do your technicians have?
A:Our team has the experience and training it takes to service some of the industry’s most prestigious brands encompassing many makes and models. All our Service Technicians are factory trained and ASE Certified. You can meet our tech team here!

Auto Financing

Q: Can I apply for a car loan online?
A: Yes you can. At Warren Henry we make getting an auto loan easy. Just navigate to the dealership you are interested purchasing from. You will find the finance application under the main navigation. Once our team receives it they will look it over and get back to you promptly.

Q: How do I find out what my trade-in is worth?
A: Simply fill out our contact form with your vehicle info and details, and we will reach out to you for a time to bring it in. Once we look it over, you will get an official trade-in value.

Q: Where can I find current finance offers and incentives?
A: There are always great manufacturer offers and incentives available for each of our brands! If you click on the Finance or New Inventory menu on each of our dealer websites, you will see an option to view current offers.

Q: How do I choose between buying or leasing?
A: Many folks face this question when they are in the market for a new car. With a vehicle purchase, you don’t have to worry about mileage  restrictions or  wear or tear regulations. You can also choose to customize your model for a custom and unique appearance. Buying is a great option for someone who plans on keeping their vehicle for a number of years. Once you pay it off, it’s yours.  On the other hand, with a lease, you get a short-term commitment and a vehicle that is new every few years. Monthly payments are often less with a lease as well. When the lease term ends, you have the choice to upgrade to a new model. Some limitations to leasing include mileage restrictions, and potential wear and tear fees if not careful. A lease is perfect for someone who likes to drive a fresh car, and feels they can stay within a certain number of miles.


Q: Why should I buy from Warren Henry?
A: When you shop with one of our many dealerships, you get the ‘Warren Henry Advantage‘. This includes things like a 72-hour exchange, key replacement, best value guarantee, and more. We also have an inventory that features some of today’s most incredible luxury and super car brands, including Land Rover, Jaguar, Audi, Lamborghini, and INFINITI.
Q: I’m interested in working for Warren Henry. How do I apply?
A: Visit our employment page, where you can see current job openings, various career paths, benefits, and training.

Q: Are you open on Sunday?
A: Yes! Our stores are open Sunday from 12-5.

Q: Where are you located? 
A: The Warren Henry Auto Group has multiple locations. We have a Land Rover store in Miami, an Audi store in Gainesville FL, our Lamborghini store is in Davie, and our Jaguar, Land Rover North Dade and INFINITI stores are all under one roof in North Miami. We also have Ford, Toyota, and DCJR locations in Key West.

Q: How can I learn more about your dealership? 
A: Visit our Staff page to learn the history and story of the Warren Henry Auto Group.